The Ecommerce Business Analyst is instrumental in supporting the growth ambition of Ecommerce for Tiffany & Co. in EMEA. The team manages 9 Ecommerce enabled countries from 6 websites. We have standalone sites for UK, Italy, Germany, France & Spain.
The role is focused on three key areas. Firstly carrying out detailed research on website performance to provide insights to drive future priorities and projects. Secondly reporting on and understanding financial performance, monitoring the delivery of KPIs and liaising with Global Digital Commerce to ensure that the regional performance is accurately represented and insights are captured. Finally providing decision-support analysis, for example projecting sales and orders to inform capacity planning at the Distribution Centre (DC), evaluating high value CRM programmes for online clients and evaluating specific initiatives.
Financial Reporting and KPI tracking
Required Qualifications/Primary Job Requirements
Up to 5 years of experience in analytical roles, preferably in e-commerce / retail
University degree or equivalent
Experience in working on evaluating and optimising website performance, including use of website analytics tools – Adobe Analytics, Google Analytics, Content Square or similar.
Organised and structured with a proven track record of generating relevant insights
Must have strong general business acumen
Proficient in MS Excel and PowerPoint
Hands-on, “get-it-done”, results-driven mentality
Tenacious and not easily deterred
Logical and creative thinker; comfortable with ambiguity and solving complex business problems and generating insights
Strong project management and communication skills
Experience working with cross-functional teams